Pay TV giants DirecTV and XFinity have been around for some time now, but few customers are really aware of the differences between the two. The former has recently been dubbed the largest pay TV company in the nation, boasting 26 million subs. XFinity was former champion, and actually has more subscribers than DirecTV.
For the ultimate in media experience, consumers would choose one of these two, or a close runner-up, Dish Network. This post will help see why either suits subscribers better, based on needs and preferences.
DirecTV’s satisfaction rating on Consumer Affairs starts out at 4 out of 5. With a steady rating on the American Customer Satisfaction Index, it also ranked third in customer satisfaction last year.
Meanwhile, XFinity has their lowest Consumer Affairs rating as 1 star out of 5. ACSI surveys show relatively low satisfaction among subscribers for the past several years. Unresponsive customer service is one of the things that subs complain about.
The cost of a DirecTV package varies based on the plan of choice; base packages start at around $19.99 a month for twelve months, based on the deal offered. This brings more than 145 channels for a two-year contract. At the other end is Premier package, which brings 315+ channels for $89.99 to $99.99 a month for 12 months.
XFinity’s offerings range from $49.99 to $139.99 a month for 12 months. The basic package brings 140 channels outside of a minimum contract, while their top cable package bundles 220+ channels with Internet and phone service.
DirecTV is diligent about following cancellation policies. You pay $15 along with a prorated early cancellation fee of around $20 a month. For bundled packages, this varies based on the service.
XFinity, on the other hand, has a vague cancellation policy, where you are recommended to call customer service department and discuss the terms of the current contract. The provider has been reported as charging termination fees as high as $1,000.
DirecTV’s flagship DVR, Genie, comes paired with an attachment that allows users to stream TV on a wireless-enabled screen and download recorded videos to devices. Called the GenieGO, this service option holds a one-time fee based on the contract and service type, and no monthly fees. Fees for the Genie are dependent on the time the subscription started.
Xfinity’s X1 DVR is a cloud-enabled device with 500GB of storage that lets you record movies and TV shows. It comes with a one-time fee based on market, and monthly fees corresponding to a normal HD DVR system.