Even though power was restored in most of the households in St. Johns County after the devastating Hurricane Mathew, some homeowners have still not yet regained their access to internet and cable services. However, internet services are of vital importance to a major proportion of the residents, as they use it for work purposes.
AT&T and Comcast, the leading internet and satellite providers in the nation, have not yet shared any details on the number of customers, who still do not have access to internet and cable services after the hurricane. Many reports also indicate that subscribers are concerned about when they will be able to access internet.
In an e-mail, Jon Hunt, a Vilano resident AT&T subscriber shared his concern by stating, “We haven’t seen an AT&T truck in Vilano since the storm. It would be nice to at least have an estimate of when service would be restored.” In reply to that, an AT&T representative said that they are “resolving issues,” and said that Hunt received his internet and cable services a few days ago.
AT&T spokeswoman, Rosie Montalvo said that, “Overall our Florida network performed well during Hurricane Matthew. Our wireless network is functioning normally. We are actively working to restore service for some individual customers whose home phone, internet or TV service has been affected by storm damage and power loss. We have brought in additional technicians from outside the area to assist in this effort, and we are working as quickly as possible to restore service for our customers.”
Interestingly, AT&T subscribers were not the only one to raise their voice against this issue. Many Comcast subscribers also shared their concern about the issue and they wanted to know when they would be able to access internet and cable services. In their reply, Comcast has guaranteed that they are working to settle the problem at present, and their subscribers will be able to access services immediately.
Comcast public relations manager, Cindy Arco said, “Our service restoration efforts in St. Johns County are progressing nicely, although, as you know, this was one of the hardest hit areas during the storm, so there’s still a lot of reconstruction to be done. We have scattered areas throughout the county where either the power is still out or we are still working to restore our services. In those specific areas, we have multiple crews working to restore services as quickly and as safely as possible.”