The executives from one of the best internet service providers in the country, AT&T® recently explained Humboldt County’s Board of Supervisors about the circumstances of the recent outages. In addition to that, the officials from the telecom company also talked about the efforts made by them to prevent service outages in the future.
Reports from several reliable sources indicate that AT&T® updated their progress on preventing the phone and internet service outages during the supervisors meeting that was held a few weeks earlier. The telecom company has been facing widespread criticism for experts and customers for being prone to such regional service outage.
The most recent AT&T® outage was a few months ago when fiber optic cables of the company were burnt in a wildfire. As a result, customers in those regions were not able to access the internet and phone service of AT&T® for approximately 48 hours.
The area director of external affairs at AT&T®, Rhunette Alums stated that the telecom company is trying to expand the “diversity” of broadband cables. She further added that the company is planning an extension of north-south lines from Eureka to Trinidad.
The AT&T® official also said that the other work would “provide some redundancy and will reduce the opportunity for a cut that will take you totally off the air.” Alums also stated that the work would certainly bring “significant changes that will improve Internet experiences, accessibility, and survivability.”
She further said that customers and others often ask her why service outages “along Highway 36” affect AT&T® while the services from other leading TV and internet providers remain unaffected. “We need to have more equipment placed along Highway 36 that will allow the opportunity for that equipment to talk to each other, talk to our systems, so we can continue to isolate issues,” Alums said.
Reports have been indicating that the telecom company is offering much better service resiliency to subscribers who are ready to pay for it. When asked about it, Alums said, “It wasn’t predicated on who paid for it and who didn’t, it was where can we get the maximum amount of restored coverage for people as fast as we could.” It is pretty evident that the officials from AT&T® have put in a number of efforts to significantly reduce the chances of another service outage. Only future will tell how well their efforts fare.