When internet is down, commerce for many South Florida businesses and individuals, who depend on the internet to get things done, also goes down. As South Florida is recovering from the Hurricane Irma, television and internet providers are facing questions from customers on service restoration. Many users complained that they are not getting any clear answers and some were not able to get through.
A Comcast® customer named Rodriguez tweeted to @comcastcares and got a message that her service will be restored by Sept. 18 at 03:30 pm. Yet she said, “That seems unreasonable to me.”
Outages are widespread on internet, phone, and television services. Many of the outage could be linked to electric outages. The Twitter and Miami Herald feeds of AT&T® and Comcast® received many complaints from users with power but no TV or internet services.
Comcast® spokeswoman, Mindy Kramer said that the network that feeds and distributes their services in the Miami area include communications equipment that is dependent on commercial power, which is down due to the hurricane.
“As of Tuesday morning, we have been able to restore power to some but not all of the equipment that services customers in the Miami-metro area. We are working very closely with FPL so they can prioritize these critical facilities and restore commercial power service to them as quickly as possible,” Kramer said.
“Our facilities in South Florida have been running on generators since the storm began and unfortunately everyone is need of the same fuel resources. We have been doing our best to refuel these generators so that our facilities are able to stay functioning without commercial power. We have teams deploying additional generators today in South Florida,” she added.
Kramer further said that Comcast® also suffered damages as lines were cut; in fact, the Telco suffered extensive destruction in Florida Keys. Kramer said that except for in the Keys, “We expect our plant to be restored quickly from what our assessments show so far.” She said that power is restored to one piece of critical equipment, “but we need them all to come back up.”
She added that as soon as commercial power supply is restored to the Miami Metro plant of Comcast®, the consumer services would resume. “The situation is very challenging and we know being without Xfinity® internet, TV or phone service is frustrating for our customers. We are doing everything possible to be able to restore services as quickly as we can.”