One of the fastest internet providers in the U.S, Charter Communications® had earlier acquired Time Warner Cable® and Bright House Network® to bring about a change in their strategies. The combination of these three massive telecom companies created a leading broadband services and technology company, which will be serving approximately 25 million subscribers in 41 states of the country.
After Charter® completed the merger of Time Warner Cable®, a local TWC® customer complained that he was not able to access two of his popular channels, Day Star and TBN, in the new lineup of channels. He said, “They took them off and won’t return them. They were not on the line-up for Spectrum® when it changed from Time Warner Cable®.”
The local Charter Spectrum® office asked the customer to visit the official website of Charter Spectrum® and look at the list of Spectrum® channels by the local zip code to get details on the new channel lineup of the telecom service provider. This means that Charter® might be planning to shake up the channel lineup.
However, a field communications manager from Spectrum/Charter® company office reacted to the issue by stating that, “Regarding the question from a citizen there (Kerrville), this programming is temporarily unavailable due to the configuration of Spectrum programming practices. We hope TBN and Day Star will return to our channel line-up soon.”
Officials from the telecom company added that the new combined advanced network would offer customers better video products, faster broadband internet speed, cheap internet and TV deals, as well as affordable phone service. Reports indicate that the product and network investment of Charter® along with their customer-friendly operating strategy will most likely result in financial and customer growth for the company.
Chairman and CEO of Charter Communications®, Tom Rutledge said, “I want to thank the management teams and all of the employees at Charter®, Time Warner Cable®, and Bright House Networks® for their hard work over these past 12 months.”
“Despite much distraction, they kept their focus on the customer, and as a result, today we join together three companies, each operating with tremendous momentum,” He added. “Current Bright House Networks® and Time Warner Cable® customers won’t see many changes right away, though in the coming months they will begin to hear more from us about the Spectrum® brand, and the product improvements and consumer friendly policies that come with it.”
Rutledge further said that, “Charter’s objective is to provide high quality products at great prices, and back it up with excellent customer service, and we intend to continually improve the way we do business in order to be the very best at what we do.”