Comcast Business® recently announced that they have won the Frost & Sullivan 2018 Best Practices Award for Competitive Strategy Innovation and Leadership in the North American Server Message Block VoIP services category. The judges of Frost & Sullivan gave Comcast® a 10/10 score for both the evaluation factors, as well as for customer impact. In addition, they appreciated the company’s spotlight on the SMB market, continual solution enhancements, and the resulting growth rates.
Frost & Sullivan analyzed factors such as superior leadership, customer service, strategic product development, and technological innovation. The business firm’s main goal is in driving positive industry change by recognizing companies, individuals, and products that fulfill the criteria.
The six VoIP services of Comcast Business® are Business VoiceEdge, Business VoiceEdge (PRI), Business Voice Mobility, Business Voice, Business VoiceEdge SIP, and Business VoiceEdge Select. The offerings of Business VoiceEdge are IP telephony offerings. It is designed for supporting SMBs need but is scalable to enterprises. Business VoiceEdge offers advanced calling systems like simultaneous rings, automated attendant, readable voicemail, and additionally, a mobile app for giving businesses top-end voice capabilities.
Frost & Sullivan mainly recognized the best internet provider Comcast® VoIP services for its rich and cost-effective web service, the breadth of the solutions portfolio, and the enhancements of advanced features in voice solutions. The comprehensive portfolio of data, voice, and value-added service by Comcast Business® can bundle connectivity services with unified communication solutions for simplifying their technology experience thereby providing one-stop shopping for SMBs.
Elka Popova, the Vice President of Frost & Sullivan, said, “Comcast Business® stands out among its competitors. It has excelled over the years in terms of VoIP services user and revenue growth rates, and continues to pursue growth opportunities through ongoing solution enhancements, new service offerings, and unwavering commitment to serving the needs of SMB customers.”
John Guillaume, the Vice President of Product Management, UX and SaaS, Comcast Business®, said, “Receiving an award like this from such a respected analyst house is always a great honor. Add to that the fact that the two primary evaluation metrics are innovation and customer impact – two of the most important factors for any business – and that we received a perfect score in each of them, it just brings this award to a whole new level. As always, we plan to continue to improve and keep this momentum going forward with our VoIP offerings.”