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13 Jun

Comcast® Hires More Than Hundred Workers For Its New Call Center Facility In North Charleston

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New Call Center Facility

Comcast Corporation®, who is one of the best internet providers in the country, has announced the hiring of more than a hundred workers to operate its new call center in North Charleston. With this move, the telecom and cable company has effectively increased the amount of workforce in Lowcountry.

Comcast’s new call center is an 80,000 square foot facility that will carry out customer service calls and various technical support issues from different parts of the country. The new call center will also prove to be a major source of employment while also enhancing the image of Comcast®.

According to the company officials, the office on Ingleside Boulevard in Lowcountry will accommodate about 550 of the new employees. Moreover, the company also expects to include hotels, homes, and retailers on the University and Weber boulevards with the 2000-acre development.

Comcast® has commenced its operations in the previous year. Alex Horwitz, spokesperson of Comcast® has stated that the company has only filled a part of its employment vacancies so far. In 2015, a $500,000 grant has been provided by the South Carolina Commerce Department for supporting the property developments.

Besides the call center, Comcast® operates a successful workforce for its local television and internet customers subscribing to its cheap internet packages. Among them, the Xfinity® service in South Carolina operates effectively with a couple of its stores centered on the region.

Comcast® intends to bolster its image by setting up the new call center in North Charleston inclusive of training facilities and hardware exhibitions. This new move is attributed to its deteriorating image among the customers, with one consumer affairs website citing it as the “worst company in America.”

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Improving Customer Experience

Mike McArdle, a Comcast® senior vice president who manages the customer service in the region stated, “The most important thing is not only bringing jobs to this community, but it’s a clear sign of one of our core pillars, and that is improving the customer experience. We’re very excited for what we’ll do here.”

The plans for setting up the facility for hiring more than 5500 customer service workers commenced back in 2015. Alongside this, the company has also brought forward increasing presence in various social media for addressing the grievances of the customers. It also included a new smartphone app with tracking features that enable the customers in knowing about the location of the cable technician.

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