James City County resident William Horwatt Jr. who is currently subscribed to the internet service of Cox Communications® recently claimed that the internet provider is not offering adequate speed. The same customer has earlier filed a complaint against Cox® by stating that he is paying 69.99 dollars per month for a high-speed internet connection but he isn’t getting it.
In the complaint, Horwatt Jr. said, “It never gets to that speed. They cannot consistently deliver any type of Internet connection speed but they charge for a speed that they cannot deliver.” Since early 2015, customers had registered approximately 43 complaints against Cox’s services. However, Cox®, who is one of the fastest internet providers in the country, responded to the issue by stating that their faster internet service is available to customers in the county at a premium price. The website of the county recommends Cox® subscribers to directly get in touch with Cox® for the service related issues.
The officials from James City County said that internet services are critical to both residents and business. They also added that despite all these complaints, Cox® has offered reliable service to the customers in the area. The County Administrator Bryan Hill added, “Cox® is our provider and we have made attempts to solicit others to come to James City County. Our growth and development do not provide a good business model for companies to invest in the needed infrastructure to make a profit.”
A spokeswoman for Cox Communications®, Jessica Dawley said that the telecom company is planning to invest an amount of 10 billion dollars to improve their offerings. She also added that this new move would allow Cox® to boost the speed of their internet service to customers in the county and other areas of the country.
“We have recently expanded our internet service in your area to include our G1GABLAST service, meaning customers in Williamsburg and James City County can now enjoy one Gigabit per second download speeds,” Dawley said.
Reports from several reliable sources indicate that the premium service of Cox Communications® currently offers download speeds of 125 Megabytes per second. However, the downfall is that customers will have to pay an amount of $119.99 a month to subscribe to the premium service.