The latest online streaming service, DirecTV Now, has encountered plenty of streaming issues since its launch. What’s more, a number of DirecTV Now subscribers recently reported that AT&T, which is the parent company of DirecTV Now, refused to give them a refund.
Reports indicate that the customers requested for refund, as they were not satisfied with the performance offered by the streaming service. Many DirecTV customers noted that they contacted AT&T reps through the chat feature and asked about refunds for their subscription, but the officials replied that the company is not offering any refunds to its customers.
One of the AT&T representatives responded to a customer by stating that, “We do not currently have a policy in place to offer any refunds.” However, a DirecTV Now subscriber complained, “Constant buffering, freezing and lockups at various times of the day. DirecTV Now is NOT ready for prime time.”
AT&T had earlier marketed DirecTV Now as a “cancel anytime” type of service, but it seems that you might not be able to get your money back if you are dissatisfied with the performance offered by the service. According to experts, most of the new streaming services have faced similar streaming issues and other technical difficulties in the initial months of its launch, and it is expected that AT&T fix all the technical issues and other problems soon.
A recent statement from an AT&T spokesperson noted, “With any new technology there are going to be fixes that need to be made. While we understand we still have work to do, overall feedback on DIRECTV NOW has been very positive. We’re continuously updating the app to provide a better experience for customers. We encourage customer to keep the app updated.”
DirecTV Now offers plenty of exciting offers to customers and it is one of the best streaming service options available to the customers. The basic package offered by DirecTV Now is available to the subscribers at just $35 a month and it offers access to more than 60 popular channels.
However, DirecTV Now is not the only streaming service option for cord cutters. Dish Network’s Sling TV and PlayStation Vue are the major competitors of DirecTV Now, who are doing quite well in the market. Reports indicate that the streaming issues in DirecTV Now might even force customers to move to Sling TV or PlayStation Vue.