AT&T U-Verse® customers recently loss access to Fox affiliate WRAZ and Local NBC affiliate WRAL-TV. Reports from several reliable sources indicate that the blackout of these two popular channels is due to a dispute between the parent company of the stations, Capitol Broadcasting, and AT&T®. However, it seems that AT&T®, who is one of the best internet providers in the country, is currently trying to resolve the issues as soon as possible.
In their website, WRAL wrote, “Our channels are currently not airing on AT&T U-Verse®. Capitol Broadcasting Company stations WRAL and FOX 50 are affected and we apologize for the inconvenience to you. While we work to get this resolved, it’s always helpful, for you, the customer, to call AT&T U-Verse® and tell them you expect to get the channels you’re paying them for. That number is 1-800-288-2020.”
The website further said that users could watch the channels anytime over-the-air for free. “You can always watch WRAL/NBC and FOX 50/Fox Network for free in crystal clear HD with an over-the-air antenna, available at local big box stores or get one here. Other ways to watch WRAL: All WRAL newscasts are available live right here on WRAL.com or you can download the free WRAL channel app and stream the newscasts live on Roku, AppleTV and Fire TV,” the web page states.
During the outage of these channels, the TV screens of customers who are currently under AT&T U-Verse® carried the following message:
“The owner of this channel has removed it from the U-Verse lineup despite our request to keep it available to you. Visit att.com/fightingforyou for more information on this station’s return.”
In addition to that, a spokesman from AT&T U-Verse®, Josh Gelinas, blamed the parent company of WRAL for the outage. He added, “Capitol is deliberately stopping WRAL and WRAZ from reaching their homes until Capitol receives a significant increase in fees.”
In their full statement, AT&T® wrote, “We want to get WRAL and WRAZ back into our Raleigh, Durham and Fayetteville customers’ lineups as soon as possible. Doing so requires permission from their owner, Capitol Broadcasting, since FCC rules grant WRAL and WRAZ exclusive control over whether those stations remain available on U-Verse®.”
“We share our customers’ frustration because Capitol is deliberately stopping WRAL and WRAZ from reaching their homes until Capitol receives a significant increase in fees even though the same people can still watch its shows for free over the air on channels 50 and 5 and, often, at nbc.com and fox.com or using the NBC and Fox Now apps,” the statement added.
Officials at AT&T® further said, “Capitol has blocked its stations from reaching our own and other providers’ customers before, while also threatening to disconnect others. All Capitol needs to do is grant its permission, and we can have WRAL and WRAZ back into our customers’ homes within moments. Our goal is to resolve this matter quickly and reasonably, and we appreciate our Raleigh, Durham and Fayetteville customers’ patience while we attempt just that.”
Customers who lost access to these couple of channels will miss a few important college football games that will air on Fox and WRAL on the weekend. In addition to that, the NFL football matches on the same channels on Sunday will also be unavailable to customers.