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13 Jun

Comcast® Hires More Than Hundred Workers For Its New Call Center Facility In North Charleston

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New Call Center Facility

Comcast Corporation®, who is one of the best internet providers in the country, has announced the hiring of more than a hundred workers to operate its new call center in North Charleston. With this move, the telecom and cable company has effectively increased the amount of workforce in Lowcountry.

Comcast’s new call center is an 80,000 square foot facility that will carry out customer service calls and various technical support issues from different parts of the country. The new call center will also prove to be a major source of employment while also enhancing the image of Comcast®.

According to the company officials, the office on Ingleside Boulevard in Lowcountry will accommodate about 550 of the new employees. Moreover, the company also expects to include hotels, homes, and retailers on the University and Weber boulevards with the 2000-acre development.

Comcast® has commenced its operations in the previous year. Alex Horwitz, spokesperson of Comcast® has stated that the company has only filled a part of its employment vacancies so far. In 2015, a $500,000 grant has been provided by the South Carolina Commerce Department for supporting the property developments.

Besides the call center, Comcast® operates a successful workforce for its local television and internet customers subscribing to its cheap internet packages. Among them, the Xfinity® service in South Carolina operates effectively with a couple of its stores centered on the region.

Comcast® intends to bolster its image by setting up the new call center in North Charleston inclusive of training facilities and hardware exhibitions. This new move is attributed to its deteriorating image among the customers, with one consumer affairs website citing it as the “worst company in America.”

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Improving Customer Experience

Mike McArdle, a Comcast® senior vice president who manages the customer service in the region stated, “The most important thing is not only bringing jobs to this community, but it’s a clear sign of one of our core pillars, and that is improving the customer experience. We’re very excited for what we’ll do here.”

The plans for setting up the facility for hiring more than 5500 customer service workers commenced back in 2015. Alongside this, the company has also brought forward increasing presence in various social media for addressing the grievances of the customers. It also included a new smartphone app with tracking features that enable the customers in knowing about the location of the cable technician.

09 Jun

Mad Men Is Coming To AT&T® Audience Network

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Critically Acclaimed TV Series

In a recent announcement, AT&T® Audience Network confirmed that they will be airing all seven series of the critically acclaimed TV series, Mad Men, from June 12, 2017. Featuring Jon Hamm in the main role, the series was originally aired on the AMC Network and it will be now available to viewers on Monday through Friday on Audience Network at 06:00 p.m.

The officials from the network also added that there would be occasional marathons of the TV show on selected Saturdays. AT&T® Audience Network landed the rights to the popular TV show as a part of their latest carriage deals that Starz and Lionsgate signed with DirecTV® and AT&T® last year. In addition to that, the telecom giant took a minor equity stake in Lionsgate at that time.

The AT&T® Audience Network head Chris Long said, “Part of that deal was to get access to some of their library. The value proposition was, ‘Chris, would you like Mad Men to be put in syndication and stripped, and would you like Weeds?’ ‘We said, absolutely.’” Lionsgate is also the producer of Showtime comedy Weeds that began airing on Audience Network last February.

Long added, “Mad Men falls right into NYPD Blue and Sons of Anarchy as another great premium show that I can strip in the daypart and give people an opportunity to catch up on a show they might not have seen.” Reports from reliable sources also claim that the TV show will be airing without any commercials just like the other prime-time programming of Audience Network. The officials from the channel believe that this will give them a clear advantage over their competitors.

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Best TV Shows

Long said, “People don’t like to watch commercials, and soon as you go to commercial, they inherently will switch. We’ve seen unbelievable ratings spikes in our viewership because we’re commercial free.” Even though Audience Network is the first linear network to secure the off-network rights of Mad Men, the show has been available to viewers on Netflix since 2011.

The parent company of Audience Network, AT&T® is one of the leading internet providers in several parts of the region. They have been also offering numerous exciting internet plans to lure in customers towards their offerings. With their cheap internet deals and such popular shows airing on their network, AT&T® is sure to attract more subscribers in the days to come.

09 Jun

AT&T® Engage In Distracted Driving Awareness Program At Park View

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Virtual Reality Simulation

AT&T®, one of the best internet providers of the country, says that technology could offer a solution for adults and teens that are at risk of distracted driving. US Rep. Barbara Comstock recently visited the Park View High School to deliver a lecture at a distracted driving event that was sponsored by AT&T®. In the event, high school students tested a virtual reality simulation on the dangers of distracted driving.

“We know that the 100 days in the summer that they’re about to enter are the most dangerous time for new drivers and for teen drivers, so this is an education effort to make them aware about the dangers of texting and driving,” said Rep. Comstock. “We’ve done some of these programs before, but this is a real life simulator so that they can see the impact which we know is almost akin to drunk driving, or worse.”

High school students took turn to sit in a demo vehicle wearing a VR headset that allowed students to look in all directions to see the various aspects of it. They will be able to see road signs and landmarks flying near the window of the vehicle while the cell phone rings nonstop near the driver seat. When the virtual driver of the vehicle picks up the phone, a safety hazard appears just inches from the vehicle, including stopped vehicles and children crossing.

“I learned that even though sometimes texting and driving can kind of look harmless, at some points, if you’re just taking a glance, it can actually be super dangerous because of how many things can go on in such a little time,” said Tony Lampe, a Park View sophomore who tested the simulation. “I tried to play along by also looking at the screen if the person grabbed their phone, and then I looked up, and boom, a hazard’s right in front of you. And it was really eye-opening.”

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Distracted Driving Awareness Program

AT&T® has been holding similar events right from 2010. They have visited about three hundred venues across the nation but this is the first Loudoun County event by the Telco giant. The main feature of these events, since 2015, has been virtual reality. AT&T® has also offered cardboard headset to the participants in the program so that they can experience the software even at home and share with friends.

“Some way, I’m going to get these things in our classroom,” said Scott Yurish, the driver education teacher and head of the physical education department at Park View. “I’m seeing such positive results with the faces, and with as soon as the kids sit down and open the boxes and start slapping their cell phones in, and downloading the apps.”

05 Jun

DirecTV Now® To Be Included in The AT&T® Unlimited Choice Plan

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High-Definition Video Streaming

Reports from several reliable sources indicate that the growth of the latest streaming of AT&T®, DirecTV Now® is getting a bit slow. However, we cannot count DirecTV Now® out yet because AT&T® is planning to implement a few steps to attract more customers towards the streaming service.

In a recent announcement, the officials from AT&T® announced that they would be expanding their distribution strategy for DirecTV Now® by bundling it with their Unlimited Choice plan for just $10 a month. Note that AT&T® is one of the best internet providers in the country, and this latest move from the telecom giant would entice subscribers to switch carriers for sure.

AT&T® has also been offering some of the best and cheap internet deals to their customers in order to prevent the loss of subscribers, and experts believe that the move might help the telecom company to boost their DirecTV Now® subscriber base. However, the promotion was originally offered only in the Unlimited Plus plan of AT&T®, which is the $90 each month package that provides unlimited talk and text, data, free HBO, high-def video and 10 GB of Wi-Fi tethering per phone. The downfall of this unlimited offering was that the internet speed was significantly reduced once customers exceed 22 GB of data usage per line.

The unlimited data plan offered by AT&T® is actually a step down from the $60 a month plan when we consider the account discounts for paperless billing and auto-pay. This package offers maximum internet speed of 3 Mbps, unlimited text, data, and talk, and offers standard definition video streaming. However, internet speed will still be reduced once the user consumes more than 22 GB in a month.

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Unlimited Choice Plan

The newly proposed $10 deal for AT&T’s streaming service consists of a $25 video credit, which makes the cost of subscribing to the service just $10 a month on top of the wireless bill of users. However, customers could also check out the basic package offered by DirecTV Now®, “Live a Little” under the new deal.

“Live a Little” is actually a pretty much decent bundle offering and it offers customers access to over 60 channels including some broadcast networks like Fox, NBC, and ABC in select markets. In addition to that, there are also a number of popular cable channels such as CNN, CNBC, Bloomberg, A&E, AMC, BBC, and many others. This plan is available to customers for just $35 a month.

29 May

Comcast® Offering XG4 4K DVR For Its X1 Platform

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XG4 4K DVR

Comcast Corporations® that is one of the best internet providers in the US has commenced the deployment of a new DVR the XG4 for its X1 platform. The initiative incorporates a new set of features that includes 4K and High Dynamic Range (HDR) video support.

Arris Group, a major telecom equipment manufacturing company, has joined hands with the Telco giant to develop the new XG4 DVR system. Reports say that Comcast® has already begun offering the new device on a limited basis to the customers in select markets. This new addition by Comcast® is the other major upgrade by the company to its Xfinity X1 cloud DVR platform.

The XG4 is an HD DVR incorporates a whole lot of features and clearly accommodates the needs of future television streaming services. It consists of six tuners along with an inbuilt DVR feature. With the XG4, customers can schedule and manage DVR recordings along with voice remote support. The support for HDR10 and 4K video is one of the best offerings of the XG4 along with added Bluetooth 4.2 capability. However, the Bluetooth connectivity option will only be available later this year. For new X1 customers, it is available via professional installation.

The inclusion of Bluetooth support allows customers in linking numerous Bluetooth devices such as headphones and speakers along with the ability to stream audio as well. The device comes with a 500 GB hard drive that enables storage of large amounts of streaming content for later viewing. The ability to stream 4K content is unavailable during the launch. However, the device will offer support to such high-quality format offered from major streaming services like Netflix®.

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Xfinity X1 cloud DVR platform

Currently, Comcast® provides the sampling of 4K content through an OTT app, especially for Samsung Smart TVs. This new introduction of 4K DVR will enable the company to compete with some of the best internet providers offering streaming television in 4K such as DirecTV®, Layer3 TV®, and Dish Network®. In addition, Comcast® is also in the process of testing its Xi6 IP companion box that provides support for 4K content.

For its X1 video service, the company is also installing the wireless companion box Xi5. Comcast’s switch to 4K content is a great improvement over the existing HDTV and HDR formats used for capturing and broadcast of television content. With 4K, Comcast® customers will be able to view their favorite television shows in exceptional clarity and vividness.

18 May

Charter CEO Shares His Views On Cord Cutting

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Multichannel Video Programming Distributor

The CEO of Charter Communications, Tom Rutledge, recently made a statement in which he downplayed the growing threat of cord cutting even though some experts in the field of telecommunications are still obsessed over the subscription losses at ESPN. Rutledge said, “The whole MVPD [multichannel video programming distributor] marketplace has shed about 3 million customers over five years how. Some people are talking about Disney, with ESPN losing 11 million customers over that period of time I do think there will be some chipping around the margins.”

“It used to be when a young guy went off to college, if he lived off-campus, he’d subscribe to cable to get ESPN, but now he gets it over-the-top from his parents’ account,” Rutledge added. “So a lot of the loss on margin is really about lack of security and the inability of content companies which are becoming distributing companies controlling where their product goes.”

He continued by stating “If you look at the whole pie, the vast majority of people are still subscribing to a video package and an MVPD package, at that.” Rutledge also added that he discovered the different promotional offers offered by his company right after Charter acquired Time Warner Cable. He added that several customers opted out of their service once the promotional period ended. “It was a Turkish bazaar,” he said.

The Charter CEO also added that the cable service of the company passes approximately 50 million homes but just 26 million of them have subscribed to their services. He indicated that the growth of the service would come through marketing to the non-subscribers and more consolidation. However, Rutledge acknowledged the fact that there are not many companies left for Charter Communications to acquire.

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Cord Cutting Views

“I love the cable assets and think they’re good. If they were available, they would be interesting to me,” He said. When asked about the acquisition of a content company, Rutledge said, “You have to run it as a programming business. It’s hard to run it for your own internal purposes. I see that as a fundamental issue with owning content.”

Charter is also one of the leading internet providers in the country and they have been offering attractive internet packages to their customers for a very long time. In fact, with their cheap internet deals and TV packages, Charter has made a place for itself among the top players in the industry.

15 May

AT&T Offering High Speed Fixed Wireless Internet To Rural Lowndes County

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Connect America Fund

AT&T, one of the best internet providers in the county, has made available high-speed wireless internet to the residents in rural Lowndes County. The company has provided the area with faster internet connectivity as a part of the Connect America Fund. As a part of the new offering of AT&T’s best internet service, a ribbon-cutting event was organized in Lake Park recently. The new high-speed internet service by AT&T will use cell towers to provide wireless internet connectivity to homes within its range at speeds of 10 megabits per second.

President of AT&T Georgia, Bill Leahy, explained that the new service would assist the need for high-speed internet among the residents of rural Georgia. “The more than 19,000 men and women who work for AT&T and call Georgia home are working every day to turn our investments into the high-speed connectivity that Georgia’s residents and businesses demand. Through this innovative service, we are further closing the remaining connectivity gap in rural Georgia,” Leahy said.

In the previous three years, AT&T has made a considerable investment in Georgia’s networks amounting to about $5 billion. With this new connectivity offering, residents of Lowndes County are provided accessibility to high-speed internet at affordable costs. This fixed internet service from AT&T is available in select rural areas across the entire country. Daniel Hayes, head of public affairs for AT&T Georgia said, “This is one of the first sites in the country that’s being activated with this service.”

Included in this service is 160 GB of data per month and needs the installation of an AT&T outdoor antenna and indoor Residential Gateway for accessing the internet. State Sen. Ellis Black, who attended the event, stated about the importance of considering the need for internet connectivity among the residents of Lowndes County.

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High Speed Wireless Internet

Black said, “Our residents and business owners in rural Lowndes County have made their voices heard and my colleagues and I are working hard to create an environment where we will see more announcements like this — more announcements that infrastructure is being deployed to extend access to high-speed Internet to families across our community.”

State Rep. John Corbett also praised AT&T’s deployment of high-speed internet in the county. He said, “Access to high-speed Internet is vital in today’s economy and I am glad to see yet another opportunity for Lowndes County residents to gain access to the kind of connectivity they need.”

04 May

Comcast Rolls Out New Set Of Updates For Its X1 Platform

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New Updates Released

Comcast Corporation, one of the best internet providers in the country, has announced a new bunch of enhancements for its X1 Entertainment Operating System. X1 is the company’s generation next guide software and hardware platform for set-top boxes and mobile devices. The new set of enhancements includes a smart keyboard designed in such a way to increase the typing speed for queries in the X1 search window. It comes with an added feature of predicting the next line of text depended on the input given by the user.

Currently, this feature remains a core aspect of the X1 platform, since its initial entry into the field as a lab project. According to Peter Nush, VP of product management at Comcast, “The smart keyboard acts very much like the way search in car GPS systems work.” Reports say that Comcast has also come up with a complete reorganization of the X1 purchases folder. This will aid users in finding the content more quickly and effectively.

The X1 saved menu features the new reorganized purchases folder, which is separated into three rows for content like movies, TV shows, and kids content. Along with that the TV episodes individually purchased is assembled by series. With the recently added landscape images for the X1 screensaver, the new update by Comcast allows subscribers to personalize the same by offering them the means to choose a rotation of animals or entertainment images.

Moreover, the new enhancements will further allow X1 customers to link the images stored on their Instagram, Facebook, or Flickr accounts for using it as the screensaver backdrop. The other major additions in the X1 platforms includes a power saver mode that operates without interfering with any of the important functions of the device like recording the shows or watching the recorded content through other devices in the home.

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Comcast X1 Platform

By saying, “power down” into the X1 voice remote, subscribers can activate this feature. The “go green” command in the voice remote will further give the subscribers with the option to alter the settings for powering down the box automatically after a specific amount of time.

In addition to these, the company has declared that it is considering an enhancement to the DVR feature, which enables the recording of the shows even if they begin early or end date. Comcast is stepping up more improvements in its X1 platform as seen by the previous launching of the Xfinity service as well as the current enhancements to the platform.

28 Apr

AT&T To Offer High Speed Wireless Network In Austin

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High Speed Wireless Network

A recent announcement made by the telecom giant, AT&T confirmed that they will be providing much better and faster wireless network speeds to their customers in a few days. Reports from several reliable sources claim that the latest initiative from AT&T will begin in Austin by the end of the month.

In addition to that, AT&T stated that they will be marketing the latest initiative as “5G Evolution” and added that their high-speed internet offering will be available only on the Samsung Galaxy S8 and S8+ devices. The telecom giant also added that the latest offering will provide about double the speed of their normal regular LTE network. The CEO of AT&T, Randall Stephenson hinted that the new internet speeds are “competitive to cable speeds.”

The features incorporated by the telecom giant in order to achieve the high-speed wireless internet offering actually fall under the category of advanced LTE even though AT&T is marketing the new internet speed as their “5G Evolution.” AT&T CFO John Stephens talked about carrier aggregation and he said that most S8 devices are capable of aggregating three component carriers. He also mentioned 256 QAM and multiple-input-multiple-output while explaining the Austin project.

Stephenson also indicated that the current configuration in Austin possesses “the potential for 500 or 600 megabits per second,” even on a lightly loaded wireless network. In a recent press release, the officials from t AT&T stated that 5G Evolution will “pave the way to the next generation of faster speeds for its wireless customers with the latest devices in over 20 major metro areas by the end of this year.”

In an analysis of Galaxy S8, an expert added that the Category 16 LTE radio of the device “allows the new Galaxy phone to aggregate three carriers of up to 20 megahertz each. Combined with 4×4 MIMO antennas and higher-order modulation of 256 QAM, the LTE modem is capable of reaching peak theoretical speeds of one gigabit per second.”

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5G Evolution Initiative

A principal analyst of smartphone electronics, Wayne Lam said, “Gigabit LTE is very much the marquee specification for 2017 flagship smartphones. Keep in mind that gigabit speeds are a best-case scenario and that a user’s real-world experience will be limited to what mobile networks can provide.”

AT&T has been one of the best internet providers in the country for a very long time and their recent project in Austin will allow their subscribers bag cheap internet deals.

27 Apr

AT&T Rolls Out Fixed Wireless Internet Connectivity In Georgia

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Fixed Wireless Internet connectivity

AT&T, the best internet providers in the region has announced that it has completed the first batch of Fixed Wireless Internet connectivity to Georgia’s rural locations. The telecom mammoth is implementing this new internet connectivity extension as part of the FCC Connect America Fund. This initiative is aimed at offering faster and cheap internet connectivity to about 40,000 locations by late 2017 and to 1.1 million locations by 2020.

The new fixed wireless internet uses a static antenna system for transmitting and receiving LTE cellular data to homes and businesses located in the region. The service will offer download speeds of about 10 Mbps and 1 Mbps Upload speeds. The service falls short under FCC’s definitions as broadband but offers interference-free service, unlike the satellite internet. This service represents an affordable solution to deliver high-speed internet to customers in rural areas.

Eric Boyer, senior vice president, Wireless, and Wired Product Marketing at AT&T said, “Access to the internet is an important tool for advancing opportunities in communities. It creates economic growth, helps increase community engagement and makes education accessible. We’re committed to utilizing available technologies to connect hard-to-reach locations.”

The service is available for a monthly fee of $60 on a 1-year contract and offers 160 GB of data. Additionally, the provider charges about $10 for every 50 GB exceeding the limit and can run to about $200 per month. AT&T is also offering discounted rates of about $10 less per month for subscription of DirecTV or cellular service.

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LTE Cellular Data

Betsy Huber, president of the National Grange stated, “AT&T’s Fixed Wireless Internet service is a great example of the innovative thinking necessary to bring high-speed internet to rural and under-served communities. When you consider that farmers, ranchers, and other rural residents are also small business owners, the need for high-speed internet becomes obvious. This is a milestone in communications services for rural and small-town America.”

The expansion of internet connectivity into the rural areas of Georgia is one among the large-scale extension projects currently undertaken by AT&T. The carrier is expecting to expand the fixed wireless internet connectivity to about 17 more states by the end of 2017. Through the Connect America Fund, AT&T is helping residents and farmers of the region with accessibility to cheap internet technology, which enables them to use the internet for help in many aspects of business and communication.

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