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03 Aug

Comcast Business® Wins the 2018 Best Practices Award

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VoIP services Providers

Comcast Business® recently announced that they have won the Frost & Sullivan 2018 Best Practices Award for Competitive Strategy Innovation and Leadership in the North American Server Message Block VoIP services category. The judges of Frost & Sullivan gave Comcast® a 10/10 score for both the evaluation factors, as well as for customer impact. In addition, they appreciated the company’s spotlight on the SMB market, continual solution enhancements, and the resulting growth rates.

Frost & Sullivan analyzed factors such as superior leadership, customer service, strategic product development, and technological innovation. The business firm’s main goal is in driving positive industry change by recognizing companies, individuals, and products that fulfill the criteria.

The six VoIP services of Comcast Business® are Business VoiceEdge, Business VoiceEdge (PRI), Business Voice Mobility, Business Voice, Business VoiceEdge SIP, and Business VoiceEdge Select. The offerings of Business VoiceEdge are IP telephony offerings. It is designed for supporting SMBs need but is scalable to enterprises. Business VoiceEdge offers advanced calling systems like simultaneous rings, automated attendant, readable voicemail, and additionally, a mobile app for giving businesses top-end voice capabilities.

Frost & Sullivan mainly recognized the best internet provider Comcast® VoIP services for its rich and cost-effective web service, the breadth of the solutions portfolio, and the enhancements of advanced features in voice solutions. The comprehensive portfolio of data, voice, and value-added service by Comcast Business® can bundle connectivity services with unified communication solutions for simplifying their technology experience thereby providing one-stop shopping for SMBs.

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Elka Popova, the Vice President of Frost & Sullivan, said, “Comcast Business® stands out among its competitors. It has excelled over the years in terms of VoIP services user and revenue growth rates, and continues to pursue growth opportunities through ongoing solution enhancements, new service offerings, and unwavering commitment to serving the needs of SMB customers.”

John Guillaume, the Vice President of Product Management, UX and SaaS, Comcast Business®, said, “Receiving an award like this from such a respected analyst house is always a great honor. Add to that the fact that the two primary evaluation metrics are innovation and customer impact – two of the most important factors for any business – and that we received a perfect score in each of them, it just brings this award to a whole new level. As always, we plan to continue to improve and keep this momentum going forward with our VoIP offerings.”

19 Jul

Charter Spectrum® and Cox® Bring Gigabit Speed to San Diego

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Internet Speed Upgradation

Recently, the top internet and cable TV providers in the US increased their internet speeds to gigabit in San Diego County in order to let subscribers handle growing requirements of data. The modern-day customers require speedy internet plans to access videos over several streaming platforms. That is why the cable operators are coming up with speed upgrades to the millions of households.

You might be a San Diego County resident having a cheap internet connection from any of the ISPs. Note that Comcast®, Cox®, and Charter Spectrum® have upgraded the service to gigabit speeds, so you have more options access the internet. Cox® said that the gigabit speed internet is now available in ninety-four percent of the coverage area in the county. However, Charter Spectrum® started offering the speeds back in April inside their San Diego footprint, which usually lies to its northern parts Interstate 8 and extends to Rancho Bernardo community as well as Carlsbad.

The high-speed internet is highly demanded by customers and with newer methods to stream videos over the web, ISPs can only come up with best practices such as speed upgrades and other methods to access the same. “We know YouTube is consuming a ton of data,” said the Cox® VP of Market for West Region, Suzanne Schlundt. “But there are also a lot of other devices in people’s homes.”

The gigabit internet speeds can let customers download an HD movie in a minute, a hundred songs in 3 seconds, and around 1000 photos in 60 seconds. “It used to take almost as long to download a movie as it did to watch it when you were getting ready to go on a flight,” Schlundt said. “With this, you can do it so much faster.”

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San Diego is amongst the cities with a latent demand for over-the-top or OTT video streaming from a cheap internet service provider. Many of the residential subscribers in the area have internet-supported streaming devices, which can be connected to the TV sets to stream videos.

Gigabit internet is the latest connectivity option that offers an alternative way to stream. No wonder the internet and cable TV providers are upgrading the download and upload speeds. Besides, these companies have been upgrading the networks to support the DOCSIS 3.1 standard in 2018. It provides gigabit internet connections without having to rely on fiber lines to each residence.

13 Apr

Subscribers Will Start Moving to Xfinity® Mobile Indicate Research

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Xfinity® Mobile Service

According to the findings of New Street Research firm, the wireless service known as Xfinity® Mobile is set to have significant growth in the number of subscribers in the next two years. To be specific, the research firm projected that the MVNO service, which one of the best internet providers deliver through the network of Verizon Wireless®, would get twice number of subscribers in this year’s fourth quarter compared to last year.

“We expect Comcast’s wireless net adds to remain sluggish in the first half of 2018, and then to ramp sharply in the second half of the year,” noted New Street Research officials. The research firm also disclosed several other revelations in their report as mentioned below.

  • Comcast® now pays Verizon® $5 per gigabyte data its subscribers use, although it is subject to change and is not fixed
  • Xfinity® Mobile subscribers use around 15 percent more internet data than similar subs
  • Cable providers, in general, will get up to fifteen percent of total postpaid subscribers in their targeted markets by 2020 and it would steal customers of rivaling wireless providers such as AT&T® and T-Mobile®

Findings of the research firm are startling in view of Comcast’s disclosure that Xfinity® Mobile service had signed up 380,000 subscriber lines by 2017. Although that was an increase from 250,000 subscribers as disclosed by Comcast® in October, it was below the figures most trade analysts had projected last year.

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Nevertheless, executives of Comcast® have promised that Xfinity® Mobile is on track to grow. David N. Watson, the President and Chief Executive Officer of Comcast Cable®, said in January, “We like our game plan. We like the fact that it’s connected to our existing business line. It’s a really simple business plan that can scale. We’re finding that the by-the-gig approach is working. It’s early still the branding is just kicking in, and we’re expanding distribution to our existing retail locations. We’re well positioned going into 2018 with mobile.”

Xfinity® Mobile, the wireless service Comcast® that delivers over Verizon’s network, is “very irrelevant, and I assume that [Charter’s soon-to-launch mobile service] will be irrelevant squared,” said the Chief Executive Office of T-Mobile®, John Legere, in February. “The furthest thing from my mind is any concern about the impact of cable.”

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